Sideload Office Add-ins on iPad and Mac. Sideload Outlook add-ins for testing. Debug an Office Add-in. The procedure for debugging an Office Add-in varies by platform as well. Each of the following articles describes how to debug Office Add-ins on a specific platform: Attach a debugger from the task pane (on Windows) Debug add-ins using F12. However, in Word, I do not see it under 'add-ins' ribbon. I do see that there are multiple add-in versions for Mendeley. I tried to attach an image to this message, but it would not attach. However, every time I try to uncheck and delete these, Word crashes. It also crashes every time I quit Word. Solved: I never had any trouble to use EN for Mac with different Word 2016 but since updating Word to the 64-bit 15.25 version and despite updating.

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Troubleshooting

Microsoft Office

This section primarily describes problems resulting from Microsoft Office updates that introduce bugs or other changes that break Macabacus (or Macabacus Lite) functionality, and does not include problems with Macabacus add-ins themselves, which we fix promptly upon discovery when possible.

VSTO add-ins denied access to Office DLLs and will not load

This is an Office bug

This is a critical Microsoft Office bug; not a problem with Macabacus. This bug affects most or all VSTO add-ins, not just Macabacus. See interim solutions proposed below. If a workaround was possible and practical, we would have implemented it. Please contact Microsoft for assistance with this issue, as all guidance we have is provided below.

New computers

If you are experiencing this problem with a new computer, then the OEM preinstalled a buggy Office version contrary to Microsoft guidance. The OEM delivered a defective computer with a fatal flaw, and you should return the computer for a refund.

An Office or Windows bug introduced in or around March 2019 strips user permissions from Office DLLs used by VSTO add-ins like Macabacus. Consequently, when VSTO add-ins load and attempt to access these DLLs, access is denied and loading is aborted. The only way to detect this condition is by setting the environment variables as described in step 10 of this troubleshooting guide and observing the resulting error.

This problem affects only some computers / Office installations, and seems to occur most commonly in new computers running Windows 10 and Microsoft 365, Office 2016, and Office 2019. The impact is widespread, with add-ins from many vendors affected. There are posts in several online forums on this topic, including this Microsoft forum. Warrior cats, the gamehome.

We reported this issue to Microsoft in April 2019 and have been working with them since to identify the root cause of the problem. This issue is a priority for Microsoft, which has several teams involved in researching this matter. The unique nature of this problem and inability to reproduce it on demand has made troubleshooting difficult and inconclusive.

Microsoft is currently working directly with Macabacus customers to troubleshoot and resolve this issue. If you observe an 'access denied' error in step 10 of of the troubleshooting guide, we will arrange a troubleshooting session with Microsoft.

Update — On November 5, 2019 Microsoft informed us that they may have identified Office as the root cause of the problem, and they are now refocusing their efforts accordingly.

Update — On November 20, 2019 Microsoft confirmed that they have identified the root cause of the problem, and are working toward releasing a fix for Office. At this time, the fix is not expected earlier than the January 2020 Office update.

Update — On November 21, 2019 Microsoft asked that we direct customers affected by this problem to uninstall and reinstall Office as a temporary workaround to restore the DLL permissions until a permanent fix is released. Microsoft is no longer working directly with Macabacus customers to troubleshoot / fix this problem. We do not have any additional guidance to offer at this time.

Update — On January 7, 2020 Microsoft informed us that the Centennial version of Office that ships / shipped with new PCs is at the root of the problem. Microsoft guided PC manufacturers ('OEMs') to discontinue shipping Centennial Office with new PCs, but this practice nonetheless continued into 2019. Centennial Office updates automatically from the Windows Store, and when it does, permissions are corrupted as described above. While uninstalling and reinstalling Office will temporarily resolve the problem, uninstalling Office does not completely remove Centennial Office, and when the remaining Centennial Office files are again updated from the Windows Store, permissions will again become corrupted. Temporarily disabling automatic updates from the Windows Store—if that is even possible—until a permanent fix is released would theoretically offer a more permanent remedy, but potentially affect updates of other installed software was well.

Microsoft continues to work on developing a fix for this problem, but it no longer appears that this fix can be implemented via an Office / Windows update, instead requiring a more manual effort given the problem's complexity and scope. Fortunately, OEMs should no longer be shipping Centennial Office preinstalled, so this problem's frequency should decrease over time.

Update — On January 10, 2020 Microsoft indicated that it now believes it may be possible to ship a fix in an Office or Windows update. Additional internal approvals are required given the scope of such a solution.

Update — On March 6, 2020 Microsoft indicated that it expects to release a fix in April or May.

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Update — On March 25, 2020 Microsoft said, 'The updated code to enforce Centennial removal has already made it to DevMain in release 12723.2000. After the release hits the April monthly update, end users installing a new install of Office will have the appx package removed prior. For existing installs, the same detection and removal of Centennial and then the repair can be performed by running the Online repair function from Programs & Features.'

Update — On April 28, 2020 Microsoft release a fix for this issue. See this Microsoft article for more information.

Cannot export some charts with linked data labels

You may be unable to export charts whose data labels are linked to a non-contiguous range of cells from Excel to PowerPoint/Word using Macabacus. You may also find that you cannot copy/paste these charts natively (either to PowerPoint/Word or even within the same worksheet), or perform other native operations on them (e.g., change chart type, move chart). This problem is described in a Microsoft forum post and corroborated by our testing.

We have concluded that this is an Excel bug for which there is currently no workaround other than restructuring the chart data so that the cells to which data labels are linked are contiguous.

Some Macabacus dialogs appear blank in Office 2016+

This problem is due to a Windows or Office bug. To resolve this issue, change your display setting to 'Optimize for compatibility' under File > Options > General in all affected Office applications and restart those applications.

Microsoft would challenge the classification of this behavior as a bug, and argue that this behavior results from your chosen display setting. However, the average user lacks technical experience required to knowledgeably set this setting, and deferring to the uninformed user is not appropriate. This setting deflects responsibility for, conceals, and fails to address the underlying problem: Office incompatibilities with high-density displays that Microsoft has been unable to resolve.

Some Macabacus task panes not displaying properly in Excel 2016+

Content in some Macabacus t